Jerry and Elizabeth

Hi Gavin you were very kind to us and we’d like to buy you lunch! Two weeks ago my husband Jerry called you about a problem with our spa. The low speed pump was running constantly and the heater was having difficulty keeping the water hot. You had him check some settings using the buttons on the top panel. Turns out that when the spa was cleaned recently buttons got pushed in the wrong order causing the issue. You talked him through re-setting the filter timing schedule and the spa has worked perfectly since. It is rare that a busy tradesman would take the time with a customer to resolve the issue by phone, rather than schedule a service appointment. You are a true professional and we will always recommend you. Thanks again Jerry and Elizabeth